Refund policy

Return and Refund Policy

At Apex Aura Merch, we strive for your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may return it within 7 days of receipt for a full refund or exchange.

Conditions for Returns:
- Items must be unused, unwashed, and in the same condition as received.
- Original tags and packaging must be intact.
- Returns must be initiated within 7 days of receiving your order.

How to Initiate a Return:
1. Contact our customer support team at [apexauraband@email.com] to request a return authorization.
2. Pack the items securely and include the original packing slip or order confirmation.
3. Ship the items back to us using a trackable shipping method.

Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] days.

Exchanges:
- If you wish to exchange an item for a different size or color, please contact us to arrange the exchange process.

Non-Returnable Items:
- Gift cards
- Sale or clearance items

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.

Contact Us:
If you have any questions about our return and refund policy, please contact us at [apexauraband@email.com]. We're here to help!